Account Blocked: $16,000 at Betpanda

StatusOngoing

Amount$16,000

Player—

Opened2026-10-23

Resolution timeopen

What Happened

A player says Betpanda shut their account for good about two weeks before the complaint, without giving a reason, and its last email said the money inside had been seized. According to the player, support went quiet for about six days, live chat kept cutting them off and emails got no answer. The player says they lost about $15,000 there in the past month and wants the account back or their last three deposits refunded.

How It Developed

The player says the account was closed permanently about 15 days earlier, with no reason given.
Complaint opened, listing the closure, the seized balance, the cut-off chats and the unanswered emails.
No replies yet. The casino still has a few days to respond.

Ongoing

The complaint was filed less than a day ago and the casino has not replied yet.

What Has (and Hasn't) Helped

Too early to tell, as the casino has not answered yet. Keep the closure email and your deposit records, and ask the casino in writing which rule it says you broke.

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