What Happened
A player from Ecuador says Betpanda blocked his account at the end of June with 524,974.85 dollars won on live roulette over two sessions. According to him, the account was verified in May, sat in the top VIP tier, and had received 68 payouts worth about 314,000 USDT before the block. He says the casino cited its anti-fraud policy and a provider review but would not say what he did, and offered only his deposits back against a confidentiality paper. Betpanda has sent its evidence to the mediator privately.
How It Developed
- 2026-09-14Complaint opened. The mediator asked which roulette table and provider were involved, for the casino's messages about the provider review, and how the winning sessions were played.
- 2026-09-28The player sent his answers and evidence by email; the case was handed to a resolver in early October.
- 2026-10-07The resolver asked Betpanda to name the rule it relied on and to send its evidence, saying the block could not be treated as justified without it.
- 2026-10-15After a reminder, Betpanda said it had emailed its supporting documents.
- 2026-10-20The resolver noted big swings between hours of continuous play and sessions of a few bets, quoted the casino's rule that play must be recreational, and asked whether the player used notes, trackers, software or another person's help.
- 2026-10-21The player replied; the post is awaiting moderation.
Unresolved
The listing marks it Unresolved; the casino did not answer the mediator on the page. The balance stays blocked, and the player says they refused a deposit-only refund.
What Has (and Hasn't) Helped
Nothing decided yet. The resolver has the casino's evidence and is now probing how the player chose numbers and timed his bets. A half-million-dollar roulette claim will turn on whether that play reads as a system or as ordinary gambling.