What Happened
A player from California says Betpanda emailed that their account would be closed and gave them 72 hours to withdraw their latest deposit. They pulled out half their money while bets were still running; those bets won about 1,900 dollars, but by then the account was blocked and support stopped answering. The player says Betpanda accused them of arbitrage, which they deny, saying they only backed heavy favourites at odds around 1.3 on one site.
How It Developed
- 2026-06-09Complaint opened. The mediator asked about verification, how long the account existed, which products were played and whether a bonus was used.
- 2026-06-10The player said KYC was complete, the account was about two months old and blocked on 9 June, and that only sports bets with no bonus were placed.
- 2026-06-17The mediator closed the case, saying Casino.guru lacks the expertise to judge a block based purely on sports-betting activity and could not assess the casino's reasoning.
Rejected
The mediator would not judge a sports-betting block and closed the case without a ruling; the 1,900 dollars stays with the casino.
What Has (and Hasn't) Helped
Nothing was decided on the merits. Casino.guru closes sportsbook-only disputes as outside its competence, so a bettor in this position should go to a sportsbook-focused complaint service or the licence holder instead. Withdrawing before pending bets settle also left the winnings stranded.