What Happened
A player from British Columbia says Betpanda told them a deposit of 753 USDT could not be added to their account and would be sent back, but more than a week later the refund had not come. According to the player, even the priority chat team could not give a date. Four days after the complaint went up, the player marked it resolved.
How It Developed
- 2026-08-07Complaint opened. The player described themselves as a regular mid-level depositor and asked for a date for the refund.
- 2026-08-10The mediator asked when the deposit was made, whether the refund wallet matched the one used, and whether KYC was complete. The player answered privately.
- 2026-08-11The player pressed the resolved button and the mediator closed the case.
Resolved
The player marked the complaint resolved four days in; the thread does not say outright that the 753 USDT arrived.
What Helped
The case closed within four days of being posted, which suggests the refund went through once the complaint was public. Give the casino a wallet address in writing and keep the deposit hash handy.