Withdrawal Issues: $390 (about 4.4 mBTC) at Betpanda

StatusUnresolved

Amount$390 (about 4.4 mBTC)

Player—

Opened2025-10-23

Resolution time—

What Happened

A player says a Betpanda withdrawal of 2.9 mBTC sat in a routine check for a week, with another 1.485 mBTC left in the account. Earlier payouts had arrived within minutes, they say. Support gave no time frame, and the player, who says they mostly placed live bets and has no other accounts, offered to verify if asked.

How It Developed

Complaint opened a week after the withdrawal request. The casino had not asked for verification.
The mediator asked the casino for an update.
The player reported that the account had been blocked and the casino was silent.
Asked for the total, the player put it at about $390 at the bitcoin price of the time.

Unresolved

The casino never replied on the page, and the player says the account was blocked with about $390 in bitcoin inside.

What Has (and Hasn't) Helped

Nothing on the page moved it, and asking support how long the check would take got no answer. Put that question in writing early and keep the replies, so a mediator can see how long you waited.

Same issue, other cases

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