Confiscated Winnings: $500 at Betpanda

What Happened

A player says they used Betpanda for sports bets and casino games for a couple of months without trouble, until they won. Two days before the complaint the casino asked for KYC; the player says that after they sent documents and tried to cash out, the withdrawals were turned down and an email said they had broken the terms, without saying how. According to the player, the casino let them take out only their last deposit, about $200, within 72 hours and kept roughly $500 in winnings.

How It Developed

• The casino asked for KYC. The player sent documents and tried to withdraw the full balance.
• Withdrawals were turned down while support said an internal check was running. Hours later, an email said the terms had been broken.
• The player denies using a VPN, bots, value betting or arbitrage, and asked the casino to prove a breach or pay in full.
• The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.

What Has (and Hasn't) Helped