What Happened
A player from Iceland says 0.12 ETH sent to Betpanda on 31 July 2026 was confirmed on the blockchain but never showed up in their balance. According to the player, Betpanda agreed the deposit could not be credited, asked for a return address and repeatedly said the refund was on its way, yet ten days later gave no transaction hash, date or timeframe, with live chat unable to see what the finance team was doing.
How It Developed
- 2026-08-10Complaint opened with a full timeline of chat tickets and the casino's written promises to refund.
- 2026-08-11The mediator asked whether earlier deposits had worked, whether the casino explained why this one failed, and what the minimum ETH deposit was. The player answered privately.
- 2026-08-11The same evening the player pressed the resolved button and the mediator closed the case.
Resolved
The player declared the 0.12 ETH refund settled a day after filing; the thread does not show the payment itself.
What Helped
Writing down every promise with its date and ticket number gave the complaint weight, and the refund appears to have landed within a day of it going public. For a crypto deposit that never credits, ask the casino for the refund hash as soon as it says the money is being sent back.