Account Blocked: dispute at Betpanda

StatusOngoing

Amount—

PlayerRomania

Opened2026-10-19

Resolution timeopen

What Happened

A player from Romania with Gold VIP status says Betpanda cancelled a roughly $1,000 bet after twenty minutes, so they asked to withdraw everything they had deposited. A quick KYC with a live ID photo and selfie was approved, they requested the withdrawal again, and within half an hour the account was closed with an email they describe as giving no real reason.

How It Developed

2026-10-19Complaint opened with a screenshot of the closure email. An earlier withdrawal of a few hundred dollars had gone through in about 30 minutes.
2026-10-21The mediator asked whether the balance came from casino games or sports, what reason the casino gave, whether KYC was finished before the lockout, and whether the player can still log in.
Waiting for the player's answers.

Ongoing

The mediator has asked the player for basics about the closure; the casino has not yet been invited.

What Has (and Hasn't) Helped

Too early to say. The mediator needs the closure email and the casino's stated reason, so forward that email in full rather than a screenshot of part of it.

Same issue, other cases

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