What Happened
A player from Austria says two Bitkingz withdrawals to their TF Bank credit card on 26 June 2026 were bounced by the bank, which only accepts credits from the cardholder, and sent back to the casino. The player had the bank's PDF confirmations but says support answered only with form replies for two months. Bitkingz confirmed the payouts had been approved, returned by the bank and put under investigation.
How It Developed
- 2026-08-26Complaint opened with the bank's rejection notices.
- 2026-08-27The player confirmed earlier withdrawals, deposits with the same card, completed KYC, and that support had last replied on 19 August.
- 2026-09-03The resolver invited Bitkingz to respond; a reminder followed a week later.
- 2026-09-10Bitkingz said the withdrawals had been approved, then returned by the bank, and were being investigated. The same evening the player reported the money back in their casino balance.
- 2026-09-11The case was marked resolved.
Resolved
The returned payouts were credited back to the player's Bitkingz balance the day the casino replied; the player confirmed.
What Helped
Having the bank's written proof that the money went back, and getting a resolver to put the question to the casino directly. The funds reappeared within hours of Bitkingz's first reply in the thread.