What Happened
A player from Germany says they deposited €25 at Bitkingz by Paysafecard on 30 July 2026 and won €200, but the casino insists on paying back to the same method, which is not offered for withdrawals. According to the player, a PDF statement from their Paysafecard account was rejected repeatedly, and an offered bank transfer was then refused too, even though verification was complete.
How It Developed
- 2026-08-04Complaint opened over a €200 win that the casino would only pay back to Paysafecard.
- 2026-08-06The mediator explained that deposit methods are not always available for payouts and asked whether an alternative had been offered and whether KYC was done.
- 2026-08-07The player said a bank transfer had been offered and accepted, but that withdrawal was rejected as well; KYC was complete.
- 2026-08-14The mediator asked what reason was given for refusing the bank transfer and for the correspondence and transaction history.
- 2026-08-28No reply after a seven-day extension; the complaint was closed. It can be reopened.
Abandoned
The player stopped responding before the refused bank transfer could be put to Bitkingz. It can be reopened.
What Helped
The casino was never asked for its side, because the player dropped out before sending the chats. If a casino wants proof of a Paysafecard deposit, ask it in writing which format it accepts, and keep the rejection message for the bank-transfer attempt.