What Happened
A player from Canada who says they have used Bitkingz for six years reported a withdrawal of about C$1,270 stuck for almost two weeks. Payouts had always arrived within hours before, and support gave the same line each time: the finance department would be told. The mediator asked them to wait the standard 14 days. On day 18 the player still had nothing; three days later they marked the complaint resolved.
How It Developed
- 2026-05-14Complaint opened. The mediator asked the player to allow 14 days.
- 2026-05-15The player said they were fully verified, had made hundreds of deposits and withdrawals, and found support's lack of information odd.
- 2026-05-18Asked for an update, the player said the funds had still not arrived.
- 2026-05-21The player marked the complaint resolved, and the mediator closed it.
Resolved
The player marked the case resolved three days after reporting the payout still missing; no post confirms the money arrived.
What Helped
The player marked the case resolved three days after saying the money was still missing, without stating that it had arrived. For a long-standing verified account, a public complaint may at least get the finance team's attention; the thread does not show more than that.