What Happened
A player from Ukraine says he grew a 1,000 dollar deposit to 3,600 with five or six sports bets at Coins.Game, passed verification when he tried to withdraw, and then found himself locked out. According to him, support's email cited rules on withdrawal fraud, collusion and hiding data or using a VPN, with no logs or proof. He denied all of it. The mediator closed the case without judging it, saying it cannot assess sportsbook closures.
How It Developed
- 2026-07-08Complaint opened; the account was three to five days old. The mediator asked about verification, how long the player had been active, what he played and whether a bonus was used.
- 2026-07-08The player said he had completed KYC when he asked to withdraw and had been told to wait up to 48 hours for a manual check; all the balance came from sports bets.
- 2026-07-14The mediator closed the complaint, saying it lacks the expertise to interpret a casino's investigation into sports betting, and that this was not a finding against the player.
Rejected
The mediator declined to judge a sportsbook closure; Coins.Game never joined and the 3,600 USDT remains held.
What Has (and Hasn't) Helped
Nothing: a sports-betting closure is outside what Casino.guru will rule on. Ask the casino for the specific evidence behind each rule it cites, and take the dispute to a betting-focused complaint service.