What Happened
A player from Spain says Coins.Game shut their account on 7 July 2026 with about €1,000 in it and gave no reason. The casino first said it had no such player, then sent the mediator evidence of logins from non-Spanish addresses linked to VPN use; its terms list Spain as restricted and ban VPNs. The player later admitted switching location once, saying support had told them to in order to verify, and said the dispute was linked to sports betting.
How It Developed
- 2026-08-10Complaint opened. The player said verification was complete, no bonus was active and earlier withdrawals had worked.
- 2026-08-20A resolver invited Coins.Game and asked for evidence of any breach. The casino first replied that the player did not exist in its system, then emailed details.
- 2026-08-28The mediator asked the player about VPN use and about an earlier Coins.Game complaint tied to sports betting; the player denied VPN use and said this issue was also related to sports betting.
- 2026-09-02The mediator reported the casino's VPN evidence, but also that they had registered and deposited from a Spanish IP themselves with no block or warning, and put that fairness problem to the casino.
- 2026-09-16Coins.Game did not reply further. The case was closed as unresolved against fair gambling and the player was pointed to the Anjouan regulator.
Confiscated
The mediator found enforcing a Spain ban only after winnings unfair, and Coins.Game kept the €1,000 balance.
What Helped
The mediator's own test was the key move: showing that the site accepts Spanish players and deposits without any block undercut the casino's reliance on the restricted-country rule. If you are blocked over location, ask the mediator to check whether the casino geoblocks at all, and keep any chat where support tells you to change your connection.