What Happened
A player from Slovakia says Coins.Game permanently blocked their account after a night of slots and one sports ticket, keeping about 300 euros of deposits and winnings. The casino, they say, pointed to three general clauses about fraud and collusion and refused to explain what it detected, calling its methods confidential. The player denies any VPN use, shared devices or second accounts. Coins.Game never replied to the mediator.
How It Developed
- 2026-09-20Complaint opened. The mediator asked for the full email trail, whether anyone else used the device or connection, and how the balance was built.
- 2026-09-23The player said nobody else used the account, the payment method was theirs alone, no bonus was used, and the winnings came from both slots and the ticket.
- 2026-10-06A resolver invited Coins.Game to provide evidence for the alleged breach.
- 2026-10-11The casino was given 7 more days and warned the case would be marked unresolved.
- 2026-10-19No response came. The mediator closed the case as unresolved and pointed the player to the Anjouan licence's dispute-resolution route.
Unresolved
Coins.Game never answered the mediator, and about 300 euros stays blocked. The case reopens if the casino replies.
What Has (and Hasn't) Helped
Nothing moved the casino: it ignored the mediator's two requests for evidence. The remaining route is the Anjouan regulator's alternative dispute resolution provider, which licensed operators must sign up to. Keep every email, including the clause numbers the casino quoted.