What Happened
A player says several deposits and withdrawals went fine until a winning bet slip brought in about €140 in profit. Soon after, the casino told them to complete KYC or lose the account, and they did. The player says the casino then froze the account, held back the winnings and let them take out only their last deposit.
How It Developed
- Complaint opened. The player said they had only started playing there in January and had played fairly.
- The mediator asked for the total amount in dispute, and the player gave €140.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the €140 in winnings was paid.
What Has (and Hasn't) Helped
Nothing on the page moved the casino. Before you accept a deposit-only payout, ask the casino in writing which rule it says you broke, and keep screenshots of your bet history and of the KYC upload confirmation.