What Happened
A player says the casino emailed to say it had kept their balance and closed the account for breaking its sportsbook rules, without naming the rule. According to the player, they had deposited 75,000 NOK in total and had about 100,000 NOK in the account. The casino told them they could withdraw only their last deposit of 10,000 NOK, leaving 90,000 NOK in dispute.
How It Developed
- Complaint opened with a screenshot of the casino's message. The player called the breach claim baseless and said the casino had ignored earlier complaints too.
- The player also asked AskGamblers to lower the casino's rating.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no payout of the disputed 90,000 NOK.
What Has (and Hasn't) Helped
Nothing on the page got the casino to explain itself. When a casino cites its sportsbook rules, ask it in writing to name the exact rule and the bets involved, and download your bet history before the account is shut.