What Happened
A player from Nigeria says a 280 USDT crypto deposit to Cryptorino confirmed on the blockchain but was not credited because it failed the casino's transaction screening. According to the player, Cryptorino agreed to refund it, took a wallet address, and then gave only generic replies for more than a day. Cryptorino said refunds go through an outside payment provider, that the money was returned on 11 August, and that the player had contacted support up to 14 times a day.
How It Developed
- 2026-08-04Complaint opened asking for the refund or at least a real status update.
- 2026-08-06The mediator asked for the transaction hash, the refund emails, the chat logs and the exchange's statement; the player sent them the same day.
- 2026-08-13A resolver invited Cryptorino, which explained the provider delay and said the refund was processed on 11 August.
- 2026-08-14The mediator asked the player to confirm the money had arrived.
- 2026-08-28No answer after a reminder, so the complaint was closed for lack of response. It can be reopened.
Resolved
The casino says the refund went out on 11 August. The player never confirmed receiving it before the case closed.
What Helped
The casino answered quickly once a resolver asked, and said the refund had gone out. Whether it arrived is unknown, because the player never confirmed. If a deposit fails screening, get the refund promise in writing and give the provider a week or two before escalating.