What Happened
A player says Gamdom put their account under a standard check after a deposit and a short casino session. They asked only for their own deposit back, but the casino said the check had to finish first. The player sent a passport, then a bank statement on 23 September, then a utility bill. The casino had said checks take a day to a week; the player says it took over two weeks with no end date.
How It Developed
- 2026-09-23After a passport, the player sent a bank statement with their address; a utility bill followed when proof of address was asked for.
- Complaint opened: the player asked why the check was taking so long, what was missing and when the deposit would come back.
- The player said they had now sent a bank statement, a utility bill and a payslip, plus ID and a face check, and were asked to verify again while the site's verification was down.
- Gamdom said the player could withdraw the $329.43 left in the account. It said deposits already played and lost are not refunded under its refund policy.
- Gamdom added that some play limits stay on the account. It said a review found its terms were broken, pointing to the way the player played and doubts about the documents.
- The player said Gamdom had paid out, but only after making them play through the deposit, and that the checks took about a month. The mediator closed the case as resolved.
Resolved
Resolved in part — Gamdom freed the $329.43 left on the account but said deposits played and lost are not refundable.
What Helped
Asking the mediator to step in got Gamdom to finish the check and free the remaining balance. It would not refund money already played and lost. If you want a deposit back during a check, don't play with it while you wait, and ask in writing which documents are still needed.