What Happened
A player from Brazil says Gamdom had still not approved their KYC five days after they sent every document it asked for. They want the account verified and a reason for the wait. The mediator noticed that a screenshot the player sent shows the account barred from some activities.
How It Developed
- 2026-10-11Complaint opened about the KYC delay.
- The mediator asked which documents were sent and when, whether any were turned down, and what the player was doing when the ban message appeared.
- With no answer yet, the mediator gave the player 7 more days.
- The player has now replied, and the reply is waiting for moderation.
Ongoing
The player's reply is waiting for moderation, and Gamdom has not been asked to respond yet.
What Has (and Hasn't) Helped
Too early to tell. Answer every question from the mediator and send the full chat logs. The unexplained restriction in the screenshot is the main open point.