What Happened
A player from the Netherlands says they had been trying to cash out from Instant Casino since mid-May 2026. All their requests were cancelled at the end of May; of two new 4,000 EUR requests, one was paid on 18 June and the other declined with no reason. Three fresh requests totalling 10,000 EUR then sat waiting while support kept saying another team would email. The account was fully verified, the bank method was the usual one and no bonus was involved. The casino later said the payouts were being processed.
How It Developed
- 2026-06-25Complaint opened; the player confirmed a year of trouble-free payouts to the same bank account before this.
- 2026-07-02A resolver invited Instant Casino to explain; after one initial reply outside the thread the casino went quiet.
- 2026-07-24The case was closed as unresolved for lack of a casino response.
- 2026-08-11The casino told Casino.guru the payouts were under way, so the case was reopened; the player confirmed money had been arriving for about a month, though slowly.
- 2026-08-19Instant Casino posted that the withdrawals were being processed in line with its terms, and the player confirmed payouts were landing within a few days.
- 2026-08-20The mediator marked the complaint resolved.
Resolved
The case was reopened after an unresolved closure, and the player confirmed Instant Casino's withdrawals were arriving again, each after a few days.
What Helped
Payouts restarted while the resolver was chasing the casino, and the casino came back after the unresolved closure to say they were moving; the player confirmed they were, if slowly. If a casino declines a withdrawal without a reason, keep resubmitting and report each cancellation; the paper trail made this case easy to follow.