What Happened
A player from Germany says two bank-transfer withdrawals from Instant Casino, 4,000 euros on 7 July and 2,300 euros on 9 July 2026, were marked paid but never arrived, and their bank found no incoming transfer. They say a VIP manager later re-credited both sums for a retry, and those payouts did not arrive either. Instant Casino then told the mediator the player had withdrawn successfully; the player never confirmed and the case timed out.
How It Developed
- 2026-07-17Complaint opened; the player attached the casino's payment records showing both transfers as sent.
- 2026-07-29The player confirmed no bonus, the same bank account as before, and that past payouts cleared within a day; bank statements went to the mediator by email.
- 2026-08-08The player reported that the VIP manager had returned both amounts to the balance and that the repeated withdrawals, made on 5 and 6 August, were also missing; the manager blamed the bank, which denied receiving anything.
- 2026-08-20After an extension, Instant Casino posted that the player had now withdrawn the funds successfully; the mediator asked the player to confirm.
- 2026-09-03No confirmation came in two weeks, and the case was closed because the player stopped responding.
Abandoned
Instant Casino said the 6,300 euros had been withdrawn successfully, but the player never confirmed and stopped responding.
What Helped
The mediator's invitation got the casino to state the money had gone out, and the earlier re-credit showed the casino was willing to retry. What is missing is the player's confirmation, so treat the ending as unknown. If a transfer is marked paid but never lands, ask the casino for the payment reference your bank can search for.