What Happened
A player says they made three deposits at Lucky Block and had $1,300 after three days of betting. According to the player, the casino then stopped them from betting with the balance, leaving a withdrawal as the only option. The casino approved their ID and selfie, asked for proof of address, and closed the account about half an hour after the player sent a bank statement.
How It Developed
- The ID check passed. A second email asked for proof of address, and the player sent a bank statement.
- The account was closed soon after. Four emails got only a reply that the terms had been broken, with no rule named.
- Complaint opened. The player later said there was still no update.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.
Unresolved
The casino did not reply on the page, and the player says the $1,300 was not paid.
What Has (and Hasn't) Helped
Nothing on the page moved it. Ask the casino to name the exact term it says you broke. Without that, neither you nor a mediator can answer the claim.