What Happened
A player from Argentina says a bank transfer deposit to MyStake on 16 June 2026 was not credited and that the casino kept blaming their bank, while the bank and the clearing house both confirmed the money had gone through. The mediator asked for a bank statement and the casino emails before contacting MyStake. Three weeks in, the player marked the complaint as resolved themselves.
How It Developed
- 2026-06-23Complaint opened a week after the deposit; the mediator gave the usual advice to have the payment provider trace it and kept the case open for a month.
- 2026-06-25The player posted screenshots and said both the bank and the clearing house confirmed the transfer was completed.
- 2026-07-01The mediator asked for a bank statement covering the period since the deposit and the casino correspondence; the player said the statement could not be exported and objected that the casino had not yet been contacted.
- 2026-07-09The mediator explained that evidence is gathered from the player first, and asked why a statement was unavailable and for the casino's payment-history screenshot.
- 2026-07-18The player used the resolved button and the mediator closed the case as resolved.
Resolved
The player marked the complaint resolved; the thread does not state outright that the 21,600 ARS was credited.
What Helped
The thread never says what fixed it, but the player closed the case as resolved shortly after saying they had obtained a bank statement. For a missing bank deposit, a statement showing the money left and was not returned is the one document that lets the mediator approach the casino.