Deposit Issues: 40,000 ARS at MyStake

StatusAbandoned

Amount40,000 ARS

PlayerArgentina

Opened2026-06-16

Resolution time15 days

What Happened

A player from Argentina says two back-to-back deposits of 20,000 pesos each left her bank account but never reached her MyStake balance, and support had no answer two days later. The mediator said the only route is a trace through the payment provider, which can take about a month, and advised against depositing more in the meantime. The player did not post again.

How It Developed

2026-06-16Complaint opened two days after the deposits.
2026-06-17The mediator explained that the casino can do little until the payment provider traces the money, and kept the case open for a month.
2026-07-01No update after a reminder, so the case was closed. It can be reopened.

Abandoned

The player stopped responding while the payment trace was pending; whether the 40,000 ARS was ever credited is unknown.

What Helped

Nothing got traced in the thread. For a bank deposit that was debited but not credited, start with your bank or payment provider the same day and ask for a trace; the casino usually cannot see the money until that is done.

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