What Happened
A player from India says they signed up at Rainbet for a sportsbook offer, won $200, and were asked to verify before withdrawing. According to the player, the verification provider rejected their national ID card even though it was genuine, Rainbet would not let them upload again, and then closed the account and kept the $200. Rainbet said it had asked for KYC because it suspected several accounts were being used to get around sportsbook limits, and that its provider reported the submitted documents as forged.
How It Developed
- Complaint opened. The mediator asked which documents were sent and whether the profile details match them, and had the files forwarded.
- The player confirmed the ID card details matched the profile, said no bonus was taken and that real money had been deposited.
- A resolver invited Rainbet, which answered after a reminder that the account was frozen under its forgery clause.
- The mediator asked Rainbet for the verification provider's detailed report and the original file.
- After reviewing it internally, the mediator said it could not help further because of the fake-document finding, and pointed the player to the licensing authority.
Rejected
The mediator sided with Rainbet citing the fake-document finding Rainbet reported; the player says the casino kept the $200.
What Has (and Hasn't) Helped
Nothing for the player: after an internal review the mediator accepted the fake-document finding Rainbet reported; the thread does not show the report itself. If a KYC provider flags your document, ask the casino for the specific finding in writing; without something to counter it, the complaint will stop there.