What Happened
A player from Turkey says Rainbet sent an automated email on about 8 September 2026 closing their account for good and keeping the balance over a multiple-accounts violation they flatly deny. They had passed the site's Level 4 KYC, say they once withdrew $20,000 without trouble, bet only on sports with no bonuses, and got no reply from compliance after two days of emails.
How It Developed
- 2026-09-10Complaint opened; the player offered any document or check needed.
- 2026-09-11Asked by the mediator, the player said they had played for about five months, built the balance purely from sports bets, and sent screenshots of their unanswered emails.
- 2026-09-18The resolver was on leave, so the deadline moved by a week.
- 2026-09-25The mediator closed the case without contacting the casino, saying Casino.guru lacks the expertise to judge a casino's investigation into sports-betting activity and so could not assess it either way.
Rejected
The mediator said it could not fairly judge a closure tied to sports betting and dropped the case without calling it justified or unjustified; the $3,018 stays with Rainbet.
What Has (and Hasn't) Helped
Nothing moved: Casino.guru stepped back from a sportsbook-related closure rather than ask Rainbet for evidence. For a sports account closed this way, the better routes are the casino's licensing authority or an ADR body, which can demand the betting logs.