What Happened
A player from Florida says 1.244483 SOL, about $89, landed at the deposit address Rakebit assigned to them on 25 June 2026, was moved into the casino's own wallet three hours later, and was never credited; support gave four different explanations. Rakebit said the player had used a third-party bridge to send USDC from Polygon to a Solana address, which its gateway doesn't support, so the funds never settled with it. It credited the amount anyway as a goodwill gesture.
How It Developed
- 2026-06-26Complaint opened (private). The mediator asked about other deposits by the same method and any update from the payment team.
- 2026-07-08A resolver took over and invited Rakebit, which said it was checking and then emailed its explanation.
- 2026-07-13The player asked for the explanation to be posted publicly and set out the on-chain trail: the deposit confirmed, swept to the casino's wallet, and a support agent's written confirmation that it was there.
- 2026-07-14The mediator asked Rakebit why earlier deposits by the same route had worked, why the explanations kept changing, and how the money moved if it was lost.
- 2026-07-16Rakebit credited the amount as a courtesy, insisting the original deposit was unrecoverable because of the bridge; the player accepted, disputed the technical account point by point, and noted it was the second credit to come only after a public complaint.
- 2026-07-28The mediator closed the case as resolved and suggested a different payment method next time.
Resolved
Rakebit credited the 1.244483 SOL as a goodwill gesture while maintaining that the deposit itself was unrecoverable.
What Helped
Laying out the on-chain trail step by step, and asking that the casino's answer be posted publicly. Send crypto deposits directly on the network the casino names, never through a bridge; the credit here was called a courtesy, not an admission.