What Happened
A player from Florida sent about 151.4 XRP to Rakebit on 28 May 2026 without a destination tag, so it was not credited automatically. The player says support confirmed in chat that the coins reached the casino's wallet, but two emails refused a manual recovery, saying the operational cost would be more than the deposit. After the mediator stepped in, Rakebit credited the full amount.
How It Developed
- 2026-05-29The mediator confirmed this was a deposit and asked whether the player wanted it credited or refunded; the answer was private.
- 2026-06-05A resolver invited Rakebit to explain and provide evidence.
- 2026-06-11Rakebit asked for more time to review the case.
- 2026-06-12Rakebit said the deposit had been credited to the player's balance and apologised.
- 2026-06-12The player confirmed the XRP was in their balance and said this would not have happened without the mediator. The case was marked resolved on 15 June.
Resolved
Rakebit credited the 151 XRP after the mediator asked for its side, about two weeks after the deposit.
What Helped
The complaint itself: Rakebit reversed its refusal within a week of the resolver asking for its side. If you send XRP without a tag, get support to confirm the coins arrived in writing, keep the transaction ID, and escalate if a manual credit is refused.