What Happened
A player from France says a USDT deposit over the TON network to Rakebit never arrived: a first transfer of $37 went through, a second of $97.36 did not. According to Casino.guru's summary, support said it would not credit the money despite proof, and a VIP manager did not answer. After the mediator stepped in, Rakebit said it had found the cause of the delay and credited $97.36 to the account.
How It Developed
- 2026-06-23The mediator asked whether the account was accessible, whether earlier deposits used the same method, and for clearer screenshots. The player answered the same day.
- 2026-06-26A resolver invited Rakebit to comment. The casino replied within hours that the deposit was now credited and the player had been emailed.
- 2026-06-26The mediator asked the player to confirm the money had arrived.
- 2026-07-10After a reminder, the player never confirmed, and the case was closed for no response. It can be reopened.
Abandoned
Rakebit says it credited the $97.36 deposit after the complaint, but the player never confirmed, so the case was closed for no response.
What Helped
Opening the complaint. Support had refused to credit it, according to Casino.guru's summary, but the casino reported crediting the deposit within hours of the resolver's request. Come back and confirm when the money lands, so the record shows it as settled.