What Happened
A player from Sweden says their first deposit at Rakebit, 51 USDC sent with the Base network selected in the cashier, never showed up. Support told them it had arrived on the ERC-20 network instead, while agreeing, the player says, that Base had been chosen. The player was told a manual credit from the payment provider was on its way, but days passed with vague answers. Four days after filing, the player marked the complaint resolved.
How It Developed
- 2026-09-03Complaint opened; the mediator asked for the deposit receipt, the deposit history and whether earlier deposits had worked.
- 2026-09-03The player said there was no receipt and the history showed nothing, but sent the support emails confirming the deposit and the promised manual credit.
- 2026-09-07The player pressed the resolved button, and the mediator closed the case as resolved.
Resolved
The player marked the case resolved four days in; the thread does not show the 51 USDC being credited, and Rakebit never posted.
What Helped
Keeping the support emails in which the casino agreed the right network was picked and promised a manual credit. The player closed the case within days, but the thread does not show the credit landing. If a deposit lands on the wrong chain, those emails plus the transaction hash are what the casino's provider needs.