What Happened
A player says their first Rollbit withdrawal, about $102 in USDT, has sat pending since mid-February 2026. The player says they passed full KYC with proof of address, answered a seven-question survey, agreed to a video call and confirmed in writing that they own only one account. According to the player, the compliance team kept asking them to name other accounts and warned it could report them to money-laundering authorities.
How It Developed
- In mid-February the player asked to withdraw about $102, built from an $80 deposit, in USDT on the Ethereum network.
- 2026-02-20Complaint opened. The mediator asked the player to wait the usual 14 days before it steps in.
- 2026-03-01The player reported no news: support chat and email had both stopped answering.
- 2026-03-09The player confirmed it was a first withdrawal, made with no bonus after sports bets, and that it still showed as pending.
- 2026-03-13The mediator closed the case without contacting Rollbit, pointing to more than 20 earlier complaints closed because the casino never reacted.
Unresolved
Rollbit ignores Casino.guru, so the case closed without the casino's side while the withdrawal still showed as pending.
What Has (and Hasn't) Helped
Nothing moved the payout. If a small first withdrawal is held over a question about other accounts, put your denial in writing to the casino's complaints email and keep every reply. The mediator could not help, because Rollbit ignores it.