What Happened
A player living in the Philippines says they deposited about $6,990 at Rollbit on 5 May 2026, tried to withdraw about the same sum without betting it, and were told the account had landed in KYC. They worried about passing it with a German ID plus a Philippine residence certificate, and said they had read that Rollbit holds funds.
How It Developed
- 2026-05-05Complaint opened the same day as the withdrawal request. The mediator asked the player to wait the usual 14 days and cooperate with the check.
- 2026-05-19The mediator asked whether the money had arrived.
- 2026-05-26No reply, so the deadline was extended by 7 days.
- 2026-06-02The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before saying whether the 6,900 USDC was paid; the casino was never asked for its side.
What Helped
Nothing was tested; the complaint was filed within hours of the withdrawal and the player never came back. For an ID from one country and residence in another, send both documents and a short written explanation to the casino, then give the review two weeks before escalating.