What Happened
A player from Belarus says Rollbit's review of their account went on for more than 14 days after they finished verification, while about 1,830 USDT sat in it. According to the player, support either sent stock replies or did not answer. The player told the mediator the balance came only from sports bets, with no bonus, and was deposited in crypto from a personal wallet.
How It Developed
- 2026-10-14Complaint opened about the long account review.
- 2026-10-16The mediator asked which games built the balance, whether a bonus was used, and which payment methods were used to deposit and withdraw.
- 2026-10-16The player answered: sports betting only, no bonus, and a crypto deposit.
- 2026-10-23The mediator closed the case. It said a block after sports bets probably means the casino flagged some activity, and that it lacks the know-how to judge such sportsbook reviews.
- 2026-10-23The mediator stressed that this did not make the complaint unjustified, only that it could not weigh it fairly. Rollbit was never asked for its side.
Rejected
Closed without a finding — the mediator could not judge a block after sports bets and stressed this did not make the complaint unjustified. Rollbit was never asked for its side.
What Has (and Hasn't) Helped
Nothing moved it. Casino.guru said it cannot judge blocks tied to sports betting, so for a sportsbook account review, ask the casino in writing for the exact rule and keep your bet history and chats; a complaint site that handles sports betting may help more.