Rollbit: KYC & Verification

13 cases on file where Rollbit's ID checks were part of the dispute.

In most, players say they passed the checks and were blocked anyway: one was locked out about 12 hours after a selfie check, another right after Rollbit made them redo all three levels, and a third was banned after agreeing to a live video check.

A German citizen living in Belarus says the ID tool wouldn't let them pick Germany as the country of their documents.

A player living in Norway used a Dutch utility bill, which Rollbit read as living in the Netherlands; it kept the $3,200 even though the mediator said the player should be allowed to verify again.

Three players who bet only on sports say their accounts were suspended or held in review around ID checks, one for over 14 days with about 1,830 USDT inside. Casino.guru closed all three without a ruling.

• Verify with documents from the country you live and play in, even if the check accepts others.
• Check that the ID tool accepts the country of your documents before you deposit.
• Send both documents and a short written note if your ID comes from one country and your address from another.
• Screenshot each finished verification level and keep your support chats — players used them as proof when Rollbit reset or ignored its checks.