What Happened
A player from Nigeria says Roobet voided their live blackjack winnings and kept a balance of 3,281 USDT while leaving the account open for other games. According to the player, they deposited $1,000, bet $100 a hand on two Pragmatic blackjack tables for about two and a half hours, and ended roughly $2,000 up; the only reason given was a terms clause about closing accounts, which they say didn't fit. Roobet sent its evidence to the mediator privately.
How It Developed
- 2026-06-29Complaint opened, asking for the balance or a stated reason with evidence.
- 2026-06-30The mediator asked about account age, the games and providers, session length, tables played at once, stake size and bonuses; the player answered the same day.
- 2026-07-14A resolver took over and asked Roobet to explain the confiscation.
- 2026-07-30Roobet asked for an email address and sent confidential evidence; the mediator followed up and Roobet answered again by email.
- 2026-08-10Rejected: the mediator said the account was technically linked to several others playing the same way to gain an unfair edge, so the confiscation was justified.
Rejected
The mediator found the account technically linked to others in coordinated play and said Roobet could keep the 3,281 USDT.
What Has (and Hasn't) Helped
Nothing helped the player: the mediator accepted the casino's private evidence that the account was tied to others playing the same pattern. If you're accused of linked accounts, ask what the link is (device, payment, IP); the public thread never said.