What Happened
A player from Alberta, Canada, complained that a C$201 withdrawal from Stake had not arrived. The player's own message is private. According to Casino.guru's summary, the payout had been requested less than two weeks before the complaint was filed.
How It Developed
- 2026-09-24The mediator explained that payouts can take up to 14 days, for example while KYC checks finish, and asked the player to wait.
- 2026-10-03Once that window had passed, the mediator asked whether the money had arrived.
- 2026-10-10With no answer, the mediator gave the player 7 more days.
- 2026-10-17The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding, so it is unknown whether the C$201 was paid out. It can be reopened.
What Helped
Nothing was tested, because the player went quiet. If a payout is late, give it the 14 days mediators expect, then come back with the request date and the casino's replies.