What Happened
A player says they had used Stake for about a month and withdrawn several times with no checks. In August 2023, when they tried to place a bet, Stake told them to verify the account before any more bets or withdrawals. Eleven days after sending documents by email, the player still had no answer, with about €3,200 stuck in the account.
How It Developed
- 2023-08-10Stake stopped the player from betting and said the account had to be verified before they could bet or withdraw again.
- Complaint opened after 11 days with no reply and no approval of the documents.
- The player said their documents had been turned down again and again, and then the money suddenly became available with no further checks. They asked why it took so long and said they did nothing wrong except win.
- AskGamblers asked the player to confirm whether the payment had arrived.
- The player said the money arrived after about two months of trying, and that the account was now restricted for good.
- AskGamblers closed the case as resolved.
Resolved
The player says they got the money after about two months and that the account is now restricted for good. The amount paid isn't stated.
What Helped
Keeping the complaint going until Stake released the money, about two months in. Be ready for a sudden KYC request even if earlier withdrawals went through without one, and keep copies of every document you send.