What Happened
A player says Stake refused a withdrawal in late April 2025 and asked for a third verification step, then closed the account without warning on 19 May 2025 with 6.88 ETH inside. The player puts that at $17,128. They say they sent everything asked for, including a birth certificate, and asked for an open review of the case.
How It Developed
- 2025-04-28The player says a withdrawal was refused and Stake asked for an extra check, promising it would be done within 72 hours.
- According to the player, support later said the extra step was not required for them, yet withdrawals kept failing.
- 2025-05-19The player says Stake closed the account on the day it had promised a fix, while 6.88 ETH was still in it.
- The player says Stake told the mediator the account held no funds on 19 May, which the player calls untrue, and offered screenshots of the balance.
- After reviewing information and proof from Stake, AskGamblers said it suspected the player may have been involved in fraud. It rejected the complaint and banned the player from its service.
Rejected
AskGamblers said it suspected possible fraud, based on evidence from Stake that is not public. The player disputes Stake's version and got no money back.
What Has (and Hasn't) Helped
Nothing worked. The mediator relied on evidence from Stake that was never made public, and the player's screenshots did not change the decision. Keep dated screenshots of your balance and every support chat, and ask the casino in writing for its exact reason before an account is closed.