What Happened
A player who says they had used Stake for about a year, and had cashed out before, was told to verify their account before withdrawing again. They say their KYC levels 1 to 3 were later wiped, the documents they sent got no answer for days, and 97,000 USDT was stuck. Stake told the mediator the details the player entered didn't match the ones first given.
How It Developed
- Complaint opened. The player said staff wanted the account verified before any more withdrawals, and nobody answered about the documents they sent.
- The mediator asked Stake for an update and warned that silence would close the case as unresolved.
- Stake said the player's details didn't match what was first provided and asked them to upload the required documents.
- The mediator asked the player to confirm they had sent the paperwork, warning that not doing so could lead to rejection.
- No answer appears, and the case was closed as rejected.
Abandoned
The player didn't answer the mediator's last request to confirm the documents were sent, so AskGamblers marked it rejected.
What Helped
Nothing moved. The mediator's last request was for the player to confirm they had sent Stake's documents, and no answer appears on the page. If Stake says your details don't match, send exactly the documents it lists and confirm that in the complaint, or the case can be closed against you.