What Happened
A player says Stake put their account on hold when they tried to withdraw, so they could only log in. They say live chat and two support email addresses kept passing them along, and their KYC levels 1 and 2 stayed unconfirmed with no timeline. No amount was given.
How It Developed
- Complaint opened. The player asked when the check would finish and when they could withdraw.
- AskGamblers asked Stake for more evidence, saying what it had sent so far did not back up its claims against the player.
- AskGamblers said it was in touch with Stake. The player said they were still waiting and wanted the account verified.
- AskGamblers later said Stake's proof gave it reason to suspect fraud. It rejected the complaint and banned the player from its complaint service.
Rejected
AskGamblers said Stake's evidence pointed to possible fraud, after first calling it too thin. What the evidence showed is not public.
What Has (and Hasn't) Helped
Nothing worked for the player. The mediator first said Stake's evidence did not back up its claims, then later rejected the complaint citing Stake's proof. What that evidence showed was never made public.