What Happened
A player says they had played at Stake since February 2026 with no problems. After winning 1,400 USDT on a basketball bet, they were asked to redo verification from level 2 to level 4, and then to verify again through outside links. Stake later said the KYC documents were not genuine, restricted the account for good and kept the funds.
How It Developed
- 2026-03-11The player won 1,400 USDT on a basketball bet. When they tried to withdraw, Stake asked them to pass verification levels 2 to 4 again.
- The player says they sent a selfie, proof of address, bank statements and payslips, and finished two more checks through outside links, but support only told them to wait.
- Stake said its review found the KYC documents were not genuine. It restricted the account for good and held the funds under its terms.
- The player said the rule Stake cited does not exist and asked it to name the rule broken. They argued Stake's terms only let it cancel winnings, so the deposit should at least come back.
- AskGamblers reviewed Stake's evidence, said it pointed to possible fraud, rejected the complaint and barred the player from its service.
Rejected
Stake said the KYC documents were not genuine, and AskGamblers said Stake's evidence pointed to possible fraud. The player disputes Stake's decision.
What Has (and Hasn't) Helped
Nothing worked. Stake said the documents were not genuine, and the mediator sided with Stake based on evidence that isn't public. Keep an untouched copy of every document exactly as you uploaded it, so you can show what you sent if a casino questions it.