Stake.com: KYC & Verification

81 cases on file about Stake's identity and money checks. Levels 1 and 2 (ID and a selfie) usually pass, then proof of address and of where the money came from stall for weeks or months.

Players describe the same document refused again and again, often by automatic reply, demands for signed, stamped or notarised originals, and requests they couldn't meet: a passport they don't have, bills when they live with their parents, payslips when they don't get any.

24 ended in the player's favour, often once Stake accepted another official paper, such as a tax-office income record. 32 were rejected, 16 after Stake said the player had a second account, sent fake or misleading documents, or was suspected of fraud.

17 closed when the player went quiet. Of the 6 open, three players say Stake closed their account after a new address or ID upload.

• Ask Stake for its exact list of accepted documents, and whether each must be original, signed, stamped or notarised, before you upload anything.
• Offer another official document if you can't get the one asked for — a tax-office income record or a bank reference letter cleared the check in resolved cases.
• Keep untouched copies of every file you upload, as both PDF and photo — Stake switched formats in some cases and called files edited or not genuine in others.
• Check that the name, address and birth date you signed up with match your documents exactly; a mismatch restarted verification in several cases.
• Confirm on the complaint every time you send documents, and do it before the mediator's deadline.