What Happened
A player says Stake asked for KYC when they tried to withdraw $12,200 in late 2023, after depositing about $7,500 and winning on sports bets without a bonus. They passed level 2 after sending many photos and selfies. For levels 3 and 4 they sent bank and card statements, loan papers, a utility bill and more, and the player says none of it was enough.
How It Developed
- Complaint opened. The player asked the mediator to step in and offered to share every document sent to Stake.
- The player later got a letter from their employer confirming the job details Stake wanted, and uploaded it with other papers.
- Stake said the restrictions were lifted and the player had full access to the account.
- The mediator asked the player to confirm, and the case was then closed as resolved.
Resolved
Stake says it lifted the restrictions and gave full access back. The page does not show the player confirming a withdrawal of the $12,200.
What Helped
An employer letter with the details Stake asked for came just before the account was freed. If payslips and statements keep failing the income check, ask your employer for a signed letter confirming your job and pay.