What Happened
A player from the Philippines says Stake suspended their account after they had deposited, leaving $217.13 they could neither bet nor withdraw. The player says their driver's license, a card statement for the address and a payslip were all rejected, and that Stake wanted a passport and utility bills instead. They have no passport, and the bills are not in their name because they live with family.
How It Developed
- Complaint opened. The player argued that a driver's license is valid government ID in the Philippines.
- The mediator asked Stake for an update.
- The player reported that Stake accepted the address check but kept rejecting the level 4 income papers, even after they sent a payslip and bank statement again.
- The player sent a file to the mediator for review.
- After the player confirmed by email, the mediator closed the case as resolved.
Resolved
The player confirmed by email that the issue was settled. The page does not show whether the $217.13 was paid out.
What Helped
The page doesn't show what finally did it. The address check passed while the complaint was open, and the player kept resending income papers. If your bills are in someone else's name, ask the casino which other proof of address it accepts.