What Happened
A player says they signed up at Stake, sent in a first deposit of 9,902 USDT and were restricted right after their first bet. They say Stake asked for KYC, then called their documents fake and closed the account for good. The player denies this and wanted at least the deposit back. Stake said the account broke its terms and pointed to two clauses that let it keep money gained that way.
How It Developed
- Complaint opened: the player said Stake called their documents fake and would not even return the deposit.
- Stake replied that the account was closed for breaking its terms, named two clauses, and said it had emailed the mediator.
- The player asked for proof that the documents were false and said they were ready to cooperate.
- The mediator asked Stake to send its evidence privately by email, and warned that silence would mean an unresolved closing.
- After reviewing the material, the mediator decided Stake had followed its terms and closed the case. The player can still turn to the regulator or a dispute body.
Rejected
Marked Resolved, but the mediator sided with Stake after reviewing information not shown publicly. The 9,902 USDT deposit was not returned.
What Has (and Hasn't) Helped
Nothing changed the result: the mediator sided with the casino after reviewing information that was never made public (Stake said it had emailed its side). If a casino calls your documents fake, ask it in writing to name the exact document and the problem with it, and keep copies of everything you upload.