What Happened
A player from Canada says Stake suspended their account, and those of a sister and a flatmate who share the same apartment and Wi-Fi, after they all bet on the same cricket league. According to the player, a tax letter, bank statements, a stamped bank reference letter and an employer letter were each turned down as address proof, and the casino warned that one more upload would mean a permanent restriction. The player says about C$8,000 of their own money is locked, with larger sums held in the other two accounts.
How It Developed
- 2026-06-13Complaint opened. The player says the sister's account was permanently restricted first, after she submitted her documents ahead of the others.
- 2026-06-15The mediator asked whether anyone else in the household had an account, whether bonuses were used, whether the same device was shared and whether payment methods overlapped, and said it could only handle this player's own account.
- 2026-06-17The player confirmed the shared household and IP, said no welcome bonus was taken but regular level-up and reload rewards were, and admitted logging in once or twice from a shared laptop that the sister also used.
- 2026-06-23The mediator closed the complaint as unjustified: another household account, a shared device and bonus use together look like duplicate accounts from a casino's point of view, so it had no grounds to challenge Stake.
Rejected
The player confirmed a shared household account, a shared device and bonus use, so the mediator would not challenge Stake's restriction.
What Has (and Hasn't) Helped
Nothing moved the case, and Stake was never asked to respond. The decisive detail was the player's own admission that two household accounts had used the same laptop. If people in your home play at the same casino, keep separate devices and payment methods from day one; that is the only protection the mediator pointed to.