What Happened
A player says Stake locked their account and held a balance they put at 2 ETH plus $7,560, from two sports bets on the LA Clippers staked in ETH and USDT. The player says they handed over payment proof, bank records and utility bills, after which Stake shut the account over what they call vague fraud claims. According to the player, support only sent template replies and never explained why their ID was treated as invalid.
How It Developed
- Complaint opened: the player asked for the withdrawal to be paid and shared proof of the two deposits.
- Stake said it had answered the mediator's email with the information it asked for.
- The mediator said it was in touch with Stake and working on the case.
- The player said they still had no real answer and asked Stake to explain in public why their ID was turned down.
- The mediator reviewed the material, found Stake had followed its terms, and closed the case.
Rejected
Marked Resolved, but the mediator found Stake followed its terms. The player got nothing back and says they were never told why.
What Has (and Hasn't) Helped
Nothing worked here: the decision rested on information Stake sent only to the mediator. If your account is closed for suspected fraud, ask the casino in writing which rule you broke and which document failed, and send that answer to the mediator.