What Happened
A player from Ireland says Stake suspended their account with about €7,000 inside and would only lift the block after the top verification level, which asks where the money came from (source of funds). The player says they bet for a living and have no payslips. According to the player, Stake turned down both a 12-month bank statement and a bookmaker statement without saying why.
How It Developed
- Complaint opened about five weeks after the suspension. The player had passed level 3 and had been stuck on level 4 for about three weeks.
- The player wanted the mediator to get the block lifted, or at least to learn which source-of-funds paper Stake would accept.
- Stake told the mediator the check was now complete and the restriction had been lifted.
- The mediator asked the player to confirm. The player said the account was unblocked, and the case was closed as resolved.
Resolved
Stake finished the check and lifted the block, and the player confirmed the account was open again. The page shows no withdrawal amount.
What Helped
Filing with the mediator got an answer: Stake finished the check and lifted the block once it was asked to respond. If you have no payslips, send the full paper trail of your gambling money, such as bank and bookmaker statements, and ask the casino in writing to name the exact document it still needs.