What Happened
A player says Stake switched off the rupee side of their account and blocked a withdrawal of the remaining 21,618 INR. According to the player, the casino blamed chargebacks, but they say they never filed one. When they asked which payment was involved, support said the payment provider had made the call and it was final.
How It Developed
- Complaint opened: the rupee balance was frozen, and the player asked Stake to show the chargeback it was talking about.
- The mediator asked for bank statements, a note from the bank saying whether any chargeback was filed, and the casino's messages.
- No reply came, so the mediator gave the player 7 more days.
- The complaint was closed because the player stopped responding. It can be reopened at any time.
Abandoned
The player stopped responding before the chargeback claim could be checked. It can be reopened.
What Helped
Nothing got tested: the player went quiet before sending the bank records. If you're in the same spot, ask your bank for a written note that you never filed a chargeback. That's the proof the mediator needed to push the casino.