What Happened
A player from Nova Scotia says Stake closed their account for good right after they finished an extra identity check that the casino itself had asked for. About 785 USDT was left in the balance and about 4,000 USDT was already waiting to be withdrawn. Stake said the terms had been broken but, according to the player, wouldn't say which rule.
How It Developed
- Complaint opened about a withdrawal that hadn't arrived. The mediator first explained that payouts often take up to 14 days.
- The player explained the account had been closed after the extra check, and that the balance came from sports betting with no bonus.
- The mediator rejected the complaint as outside its scope: it handles casino disputes, not sports betting. It pointed the player to sportsbook complaint sites.
Rejected
Rejected as out of scope (sports betting). No one has ruled on who was right.
What Has (and Hasn't) Helped
Nothing here — the complaint was never looked at on its merits. If your dispute is about sports bets, file it with a sportsbook complaint service. Casino mediators may turn it down.